Built for regulated manufacturing
When the line stops,
your experts need to move fast.
AskQIEN routes quality issues from the production floor to your specialists — with AI that triages, summarizes, and drafts the answer before the expert even opens the ticket.
The name points to the role: a Quality Intelligence Expert Ninja, quietly working through the quality queue.
Quality teams are firefighting with the wrong tools
In pharmaceutical, medical device, and food manufacturing, quality issues are high-stakes and time-sensitive. But most teams still manage them over email and spreadsheets.
Issues get buried in email
A line manager emails the quality team. It sits in an inbox. Production waits. The problem spreads.
Knowledge stays in people's heads
When your senior expert resolves a recurring validation failure, that solution lives only in their memory — or in a document nobody can find.
Experts spend time on admin, not judgment
Before they can even start solving, experts have to decode vague descriptions, ask follow-up questions, and write responses from scratch.
From floor to resolution in minutes, not days
AskQIEN brings structure and AI to the process your team already follows — without replacing how experts work.
Structured submission
Line managerA line manager submits an issue through a guided form — department, affected system, date, priority, and a full description. AI checks the submission for completeness and asks clarifying questions if anything's missing.
AI triage and summary
AI pipelineAs soon as the ticket is complete, the AI pipeline fires: urgency is assessed, the issue is tagged against your knowledge base, and an expert-facing summary is generated so your specialist can understand the situation at a glance.
Draft response, grounded in your KB
ExpertThe AI searches your organization's knowledge base and drafts a response using relevant precedents. The expert sees the draft, sources, and any knowledge gaps — then edits and sends.
Knowledge capture
Continuous improvementEvery expert response is a candidate for your knowledge base. The AI proposes KB updates automatically, so your institutional knowledge grows with every ticket closed.
Built for regulated operations
AskQIEN is designed for manufacturing environments where quality decisions are high-stakes and every resolution needs to be documented.
Pharmaceutical & Biotech
GMP deviations, validation queries, change control questions
Medical Devices
NCRs, CAPA management, supplier quality, design-change impact queries
Food & Beverage
HACCP non-conformances, allergen queries, audit findings
Industrial Manufacturing
Equipment failures, process deviations, safety incidents
Experts handle 3× more tickets
AI handles the intake, triage, and first-draft — so your senior people spend their time on judgment and sign-off, not paperwork.
No more "where did we handle this before?"
Every resolved ticket grows the knowledge base. The next similar issue arrives pre-answered.
Full audit trail, out of the box
Every submission, clarification, AI decision, and expert response is logged. Essential for regulated environments.
Works with your existing team
No new workflow to enforce. Line managers submit issues the same way. Experts respond through a clean inbox. The AI works in the background.
Ready to see it in action?
We are working with a small number of manufacturing teams in early access. If your organization is dealing with the issues above, we would love to talk.
Get in touch